Kontakt Zentrum als Service Market 2022 | Größe | meldet Einblicke

Table of Content

1.Introduction

1.1.Market Introduction
1.2.Market Research Methodology
1.2.1.Research Process
1.2.2.Primary Research
1.2.3.Secondary Research
1.2.4.Data Collection Technique
1.2.5.Data Sources
1.3.Market Estimation Methodology
1.3.1.Limitations of the Study
1.4.Product Picture of Contact Center as a Service
1.5.Global Contact Center as a Service: Classification
1.6.Geographic Scope
1.7.Years Considered for the Study
1.8.Research Methodology in brief
1.9.Parent Market Overview
1.10.Overall Contact Center as a Service Regional Demand
1.11.Research Programs/Design
1.12.Market Breakdown and Data Triangulation Approach
1.13.Data Source
1.14.Secondary Sources
1.15.Primary Sources
1.16.Primary Interviews
1.17.Average primary breakdown ratio

2.Market Dynamics

2.1.Drivers
2.1.1.Drivers
2.2.Restraints
2.2.1.Restraints
2.3.Opportunity
2.3.1.Impact forces on market dynamics
2.3.2.Impact forces during the forecast years
2.4.Industry Value Chain
2.4.1.Upstream analysis
2.4.2.Downstream analysis
2.4.3.Distribution Channel
2.4.4.Direct Channel
2.4.5.Indirect Channel
2.5.Potential Customers
2.6.Manufacturing/Operational Cost Analysis
2.7.Key Technology Landscape
2.8.Porter\'s Analysis
2.8.1.Supplier Power
2.8.2.Buyer Power
2.8.3.Substitution Threat
2.8.4.Threat from New Entry
2.8.5.Competitive Rivalry
2.9.PESTEL Analysis
2.10.Political Factors
2.11.Economic Factor
2.12.Social Factors
2.13.Technological Factor
2.14.Environmental Factors
2.15.Legal Factor

3.Global Contact Center as a Service Segmentation, Revenue (USD Billion), (2023-2030)

3.1.By Offerings
3.1.1.Solutions
3.1.2.Services
3.2.By Enterprise Size
3.2.1.Large Enterprise
3.2.2.Small & Medium Enterprise
3.3.By Industry Vertical
3.3.1.BFSI
3.3.2.Retail & e-commerce
3.3.3.Government
3.3.4.Healthcare
3.3.5.IT & Telecom
3.3.6.Travel & Hospitality
3.3.7.Others

4.Global Contact Center as a Service Overview, By Region

4.1. North America Market Revenue (USD Billion), by Countries, (2023-2030)
4.1.1. U.S.
4.1.1.1.By Offering
4.1.1.2.By Enterprise Size
4.1.1.3.By Industry Vertical
4.1.2.Canada
4.1.3.Mexico
4.2.Europe Market Revenue (USD Billion), by Countries, (2023-2030)
4.2.1.Germany
4.2.2.France
4.2.3.UK
4.2.4.Spain
4.2.5.Russia
4.2.6.Italy
4.2.7.BENELUX
4.3.Asia Pacific Market Revenue (USD Billion), by Countries, (2023-2030)
4.3.1. China
4.3.2. Japan
4.3.3. Australia
4.3.4. South Korea
4.3.5. India
4.3.6. ASEAN
4.4.Latin America Market Revenue (USD Billion), by Countries, (2023-2030)
4.4.1. Brazil
4.4.2. Argentina
4.4.3. Chile
4.5.Middle East and Africa Market Revenue (USD Billion), by Countries, (2023-2030)
4.5.1.GCC
4.5.2.Turkey
4.5.3.South Africa

5.Global Contact Center as a Service Revenue: Competitive Analysis, 2021

5.1.Key strategies by players
5.2.Revenue (USD Billion and %), By manufacturers, 2022
5.3.Player Positioning by Market Players, 2022

6.Competitive Analysis

6.1. 8x8, Inc.
6.1.1.Business Overview
6.1.2.Business Financials (USD Billion)
6.1.3.Product Category, Type, and Specification
6.1.4.Main Business/Business Overview
6.1.5.Geographical Analysis
6.1.6.Recent Development
6.1.7.Swot Analysis
6.2.Amazon Web Services, Inc.
6.3.Avaya Inc.
6.4.Cisco Systems, Inc.
6.5.Five9, Inc.
6.6.Genesys Telecommunications Laboratories, Inc.
6.7.Mitel Networks Corporation
6.8.NICE Ltd.
6.9.RingCentral, Inc.
6.10.Talkdesk, Inc.

7.Market Research Findings & Conclusion
Disclaimer

Disclaimer